BBBH1322 | Engineering

South East | £17000.00 - £20000.00 per annum | Permanent

JOB PURPOSE:To assist the Technical Support team in providing a high level of technical support to both internal and external sales, specifiers, contractors and wholesalers.

KEY AREAS OF RESPONSIBILITY: To answer telephone calls and e-mails in a confident and professional manner. To generate and maintain a technical product library for all products. To advise and select products to meet our customers' requirements. To provide technical and electrical advice to contractors and others regarding the installation of products. To complete all relevant documentation and administration necessary to ensure the smooth running/working of the department as required. To establish and consolidate a good working relationship with internal and external sales personnel, together with other departments. To ensure you are technically aware and up-to-date with any new products and developments. To assist in maintaining Clear to Zero on Quotes Applications.

QUALIFICATIONS, EXPERIENCE AND KEY SKILLS REQUIRED: Must be computer literate with the ability to learn, operate and develop the Technical Support team's computer system. The ability to determine or highlight potential legal problems/issues that could affect the Company as a result of potential product faults, and progress these through the correct internal channels. Good telephone manner essential, with the ability to communicate professionally with person's world-wide, at all levels. Attention to detail, accuracy and sense of urgency important. The ability to respond to more than one task at a time.Enthusiastic, cheerful, mature and confident in approach to work. Basic knowledge and understanding of the principles of air movement. Able to read and understand wiring diagrams and technical drawings. CAD Wiring Design Skills

KEY COMPETENCIES:

Communication: Able to exchange detailed and complex information to a broader range of staff. Must engage with colleagues and customers to ensure they correctly understand their needs. Have a high standard of written communication and can make presentations which influence and have a positive impact of their audience.

Working with Others: Proactive in seeking and providing support from colleagues and engages effectively with customers and colleagues to ensure they understand their requirements. Proactive in developing a rapport with a wide range of people. Effectively delegates, monitors performance and motivates the team. Actively seeks ideas and input from colleagues in own and other team to make the best use of the expertise available and improve team performance.

Business Orientation: Has a clear understanding of how their own role supports the business objectives, and identifies how their own goals meet these objectives. Understands issues in terms of cost and profit and focuses on improving sales success.Continuous ImprovementSeeks to improve efficiency and the quality of service in their own area by providing input to procedures and processes,. Keeps own skills up to date and develops their knowledge through learning. Freely shares knowledge and findings with others.

Planning and Organising: Workload delivered within deadlines and to agreed standards, makes plans for a specialist function or project. Ensures delivery against plan and forecasts accurately using appropriate techniques to deliver projects again plan and budget. Identifies information needed and puts systems in place to ensure delivery.

Adaptability / Flexibility: Is reliable and flexible in response to work demands, responds well to change. Willing to learn new things and will support colleagues in understanding change. Able to shift focus in accordance with changing circumstances and priorities. Happy to do anything to get the job done and able to cope with several tasks at a time.

Problem Solving and Decision Making: Able to analyse situations and make more complex decisions, where problems solving is not straightforward. Understands the implication of their decisions and can break down complex information into workable components for others. Empowers others to take creative decisions to achieve the business needs.

Please contact Joe Sharples for further information.

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